Terms of Service

General terms and conditions with important customer information Cocccon UG's goal is to create a line of sustainably produced products that combines the most innovative aspects of current trends with the most important traditions of India. The result is a product that is entirely handmade. Our silk yarn is spun by hand and whirled with skill and passion, which confirms our craft. Small bumps that arise during weaving, dyeing, or printing are unavoidable due to the manual work on the handloom.

1. General

The following general terms and conditions apply to all contracts, deliveries, and other services. Differing rules of the contractor, we hereby expressly oppose it. All subsidiary agreements require our written confirmation.

2. Time of conclusion of the contract

By clicking the button 'Send order' you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order follows immediately after the order has been sent. The purchase contract is concluded with our delivery confirmation or delivery of the goods. We reserve the right to wait for the receipt of the order amount from our account before we send the order.

3. Inspection of the contract text

We will send you an e-mail newsletter after your prior express consent. After registering and giving your consent, you will initially only receive a confirmation email with a link to the email address provided. Only after confirmation of this link (double opt-in) in order to avoid incorrect sending, will the registration and subscription to the newsletter take place.Cocccon UG has commissioned a service provider to send the e-mail newsletter. This company compiles anonymous statistics for us on access to a newsletter. This gives the Cocccon UG an overview of the extent to which the newsletter was actually opened and how many subscribers viewed a product. This data is collected solely in the form of statistics and is anonymous. You can unsubscribe from the newsletter at any time free of charge and informally by email to webshop@cocccon.de.

3. Scope of the use of your data when visiting our website

The contract text is saved. You can view the general contract terms at any time on this page. For security reasons, your specific order data cannot be accessed online.

4. Right of cancellation

As a consumer within the meaning of ยง 13 BGB, you are no longer bound to your order if you cancel within a period of 3 days after receipt of the goods. The revocation must contain a technical justification and can be made in writing (email is sufficient) or by returning the goods at your risk. Timely dispatch to:
Langestr. 22
D-58089 Hagen
Please frank all parcels to avoid postage. If you cannot return the received performance in whole or in part or only in a deteriorated condition, you may have to compensate us in this respect; You can avoid this by simply subjecting the goods to a check that you would have been able to do in a retail store and returning them without any signs of wear and in the original packaging. The following are excluded from the return: - Goods that are manufactured according to customer specifications or are clearly tailored to personal needs or are not suitable for return due to their nature. Reduced true is excluded from exchange.

5. Warranty

The colors from the color swatch catalog may vary slightly. The warranty is based on the statutory provisions, whereby in the event of a defect in the goods, we will either deliver or repair at your choice. If the rectification fails or the delivered goods are also defective, you can return the goods against a refund of the full purchase price, or you can keep the goods and reduce the purchase price, but this requires a personal consultation with us, the COCCCON UG.

6. Delivery and payment

The delivery and payment terms of "COCCCON Online Shop" are specified in the order form. Special delivery forms requested by our customers will be charged with a local surcharge. The expected delivery time can be found in the product description. If no information is given there, please contact us by email, provided you have paid in advance and we have booked the receipt with us. The arrangement of longer delivery times at your request is possible. We are entitled to make partial deliveries to a reasonable extent. Additional shipping costs only arise with an express agreement.
Our bank account details are:
Bank account Cocccon UG (limited liability)
Credit institutions Sparkasse Hagen Account
number 100 190 553
IBAN DE29450500010100190553
number 5321/5773/2883
VAT DE815501574

7. Delivery times

Goods that are in stock are usually dispatched to our account immediately after receipt of your invoice amount, provided the amount has been received by 2 p.m. Later credit extends the delivery time by this. If goods are not available, you will receive a notification by email.

8. Data protection declaration

We only use your inventory data to process your order. We store and process all customer data in compliance with the relevant regulations of the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG). You have the right to free information, correction, blocking, and deletion of your stored data at any time. Please contact onlineshop@cocccon.de or send us your request by post or fax. We will not pass on your personal data, including your home address and email address, to third parties without your express and revocable consent. This does not apply to our service partners who require the transmission of data for order processing (e.g. the shipping company responsible for delivery and the credit institution responsible for payment processing). In these cases, however, the amount of data transmitted is limited to the minimum required. In this shop, information about your customer data is stored in the cookies only at your request, which can then be called upon your next visits. The data stored in a cookie makes it unnecessary for you to fill out the forms again.

9.Place of jurisdiction

Place of performance and place of jurisdiction for both parties is the seat of "COCCCON UG, Langestr. 22, 58089 Hagen, if the customer is a merchant. The law of the Federal Republic of Germany applies exclusively.
Langestr. 22
DE-58089 Hagen